SALES TERMS AND CONDITIONS
1. Trader’s ID
1.1. The Limited Partnership named «ΣΕΣ DECON ΑΝΑΠΤΥΞΙΑΚΗ L.P», with the distinctive title «ΣΕΣ ΝΤΕΚΟΝ», based in the Municipality of Gerakas in Athens, address Kazantzaki 15 & Roma, P.C. 15344, with V.A.T. 801200102 and General Commercial Registry Number 151591401000, hereinafter for the sake of brevity called as «the Company».
2. Field of application
2.1. The current sales terms and conditions apply to all sales contracts that are concluded through the Company’s website www.oblivion.gr, as well as the use of the email address info@oblivion.gr
2.2. The current sales terms and conditions also apply in all cases where Greek Law refers to the contracts as remotely concluded.
2.3. The current terms may be modified whenever without prior notice to the Consumers. In any case, the modified terms will not apply retroactively.
2.4. This website is intended for both Professionals (natural or legal persons) and Consumers, hereinafter for the sake of brevity called as the «Customers».
3. Sales terms
3.1. Trader services
3.1.1. The Company’s services consist in the sale of organic extra virgin olive oil and ultra premium extra virgin olive oil, that are made in Greece.
3.2. Conclusion time of the contract
3.2.1. First Stage: The Customer sends the order through the order form in the Company’s website.
3.2.2. Second Stage: Completion of the request and conclusion of the contract after receiving confirmation email by the Company.
3.3. Payment methods
3.3.1. Credit/Debit cards
3.3.1.1. By using cards on the Company’s website to make purchases, you declare that you have the right to use them legally.
3.3.2. Cash on delivery
3.3.3. Bank Deposit
3.3.3.1. Pre-payment of the whole fee of the order in a bank account indicated by the Company for this purpose.
3.4. Fee
3.4.1. The fee, as shown on the Company’s confirmation email that concludes the sales contract, includes V.A.T. 24%.
3.5. Cancellation of the order
3.5.1. In order to cancel your order, you shall immediately contact the Company via email or telephone, mentioning your personal data and your order’s number.
3.5.1.1. The cancellation of your order is valid after receiving a confirmation email by the Company.
3.5.2. Cancellation requests are not accepted, in case that the shipment of the products has already started.
3.5.2.1. As a starting point for the shipment of the products is considered their delivery to the courier company.
3.6. Modification of the order
3.6.1. In order to modify your order, you shall immediately contact the Company via email or telephone, mentioning your personal data and your order’s number.
3.6.1.1. For the modification of your order, you will receive a confirmation email by the Company with the updated details of your order.
3.6.2. If the products have delivered to the courier company, the modification of your order is possible only upon consultation and explicit consent of the Company.
3.7. Incorrect shipment
3.7.1. If the products ordered by the Customer are sent incorrectly, the Company assumes the obligation to cover the expenses of returning the incorrect products and send the correct ones.
3.7.2. If the products ordered by the Customer are no longer available, then the money paid will be returned within seven (7) days from the notice of the receipt of the incorrect products.
3.7.3. It is presumed that no incorrect shipment of the products has been made, if fourteen (14) days from the receipt of the incorrect products have elapsed or if the sealed products are unsealed.
3.8. Discounts/Gifts/Promotions
3.8.1. The Company occasionally performs various promotions such as discounts, gift giving purchases etc. These promotions can also be performed on social media or through search websites.
3.8.2. In any case, the only accurate representation of the Company’s prices is that provided through this website.
3.9. Delivery time of the products
3.9.1. The Company makes every effort in order to process orders as fast as possible.
3.9.2. The Company assumes no responsibility for delays due to the Carrier and especially in case of unforeseen circumstances and force majeure.
3.9.3. In any case, the Company is committed to deliver the products to the Customer, within thirty (30) days from the confirmation of the order.
3.10. Methods of delivery and carrier’s liability
3.10.1. At the stage of your pre-contractual information, you will be given choices for the delivery of the products ordered.
3.10.1.1. The choices provided by the Company for the delivery of the products include either the receipt from the store or the shipment with a courier company.
3.10.2. The Company assumes the risk of transporting the products only until their delivery to the Customer.
3.10.3. The risk is transferred to the Customer from the beginning, if another method of delivery or a different carrier is indicated to the Company.
3.10.4. In any case, the Company is not responsible for possible defects on the Carrier’s display system for the transport route of the products.
3.11. Accuracy of available images
3.11.1. The Company assumes no responsibility for any inconsistency between the available images of the products and their actual technical characteristics.
4. Withdrawal
4.1. The Consumer is entitled to withdraw from the contract within fourteen (14) calendar days without giving any explanation.
4.2. The withdrawal period expires within fourteen (14) calendar days from the next day that the Consumer or any third person indicated by him acquired the physical possession of the product.
4.3. In order to exercise the right of withdrawal, the Consumer shall notify the Company for his decision to withdraw from this contract with a clear statement through email or fax.4.3.1. The Consumer can use the attached withdrawal form or visit the Company’s website www.oblivion.gr and electronically submit the withdrawal form or any other clear statement.
4.4. If the right of withdrawal is exercised, the Company will send an email confirmation of the receipt of the withdrawal to the Consumer without delay.
4.5. Consequences of the withdrawal
4.5.1. If the right of withdrawal is exercised, the Company will refund the Consumer with all the money received from him, including delivery expenses (excluding the additional expenses due to the Consumer’s choice to use a different delivery method from those used by the Company) without undue delay and in any case within fourteen (14) calendar days of the information day about the exercise of the withdrawal right.
4.5.2. The afore mentioned refund will be executed using the same payment method used by the Consumer for the initial transaction, unless a different agreement, and in any case the Consumer will not be charged for any such refund.
4.5.3. The refund may be delayed either until the return of the products or until sufficient evidence is provided to the Company that the products have been delivered to return, whichever occurs first.
4.6. Withdrawal exemptions
4.6.1. The right to withdraw is not applied to Professionals (natural and legal persons).
4.6.2. The right to withdraw may not be exercised by the Consumers, when the sealed products are not suitable for return due to health protection or hygiene reasons, when they were unsealed after the delivery.
5. Intellectual Property rights
5.1. The content of this website (including texts, graphics, images, photographs and software) is the intellectual property of the Company.
5.2. It is prohibited, in whole or in part, to republish and generally reproduce and retransmit the contents of the web site, storage, retransmission in electronic or mechanical or any other form, in the original or in a translation or other adaptation and modification of its form, content and appearance, without the written permission of the Company.
5.3. The display of the material on the Website should not in any way be construed as a transfer or grant of a license or right to use or exploit it.
6. Intellectual Property of third parties
6.1. Trademarks, logos and third party designs, owned by third parties remain their property and may not be used without the permission of their owners.
7. Data protection
7.1. Data Protection policy
7.1.1. As reflected on the website (hyperlink to the data protection policy)
7.1.2. By filling out personal data on this website, you indicate that you have this natural person’s authorization to provide it to the Company.
8. The Company supports alternative dispute resolution through the European Union’s out-of-court platform:
8.1. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL
9. Code of Conduct for E-Commerce
9.1. http://www.et.gr/
10. Applicable law and jurisdiction
10.1. For any dispute arising from the application and the execution of the current sales terms exclusively competent are the Courts of Athens and applicable shall be the Greek Law.